Refund Policy

Thank you for shopping at Shop.WroughtIronWorld.in. We aim to provide you with the best products and services, but we understand that there may be instances where you need to request a refund. Please review our refund policy below:

1. Eligibility for Refunds:

   • We accept refund requests for products that are damaged, defective, or not as described.
   • Refund requests must be made within 7 days of receiving the product.
   • To be eligible for a refund, you must provide proof of purchase, such as your order number or invoice.

2. Non-Eligible Items:

   • Some products may not be eligible for refunds due to hygiene reasons or if they are personalized or custom-made.
   • Gift cards and downloadable products cannot be refunded.

3. Refund Process:

   • To request a refund, please contact our customer support team at info@wroughtironworld.in. Include your order number, a description of the issue, and any supporting evidence, such as photographs.
   • Our team will assess your refund request and notify you of the status within a reasonable timeframe.
   • If your refund request is approved, we will initiate the refund process.
   • Refunds will be processed using the original payment method used for the purchase.
   • Please note that it may take a few business days for the refunded amount to reflect in your account.

4. Return Shipping:

   • If your refund request is approved, we will provide you with instructions on returning the product.
   • You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.
   • We recommend using a trackable shipping method to ensure that the returned product reaches us safely.

5. Exchanges and Store Credit:

   • In some cases, we may offer exchanges for damaged or defective products. If an exchange is not possible, we may provide you with store credit as an alternative.

6. Cancellation and Order Changes:

   • If you wish to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

7. Contact Us:

   • If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at info@wroughtironworld.in. We are here to assist you.

Please note that this refund policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

Thank you for shopping with us!